Shipping Policy

Overview

This Shipping Policy outlines the responsibilities of vendors and the shipping process for orders placed through our platform. Vendors are responsible for ensuring that orders are processed, packed, and shipped within the specified timelines.

Order Processing

• Vendors must process orders within 1–3 business days after receiving the order confirmation.

• Orders are not processed or shipped on Sundays or public holidays unless otherwise specified by the vendor.

• In case of unexpected delays, vendors should promptly inform customers through the platform.

Shipping Responsibilities

Vendors are responsible for:

• Packaging products securely to prevent damage during transit.

• Providing accurate shipping information and tracking details.

• Ensuring products comply with all applicable shipping regulations.

• Dispatching orders within the committed handling time.

Delivery Time

Estimated delivery times may vary depending on the customer's location, courier service availability, weather conditions, and other factors.

Typical delivery timelines:

• Local Deliveries: 1–3 business days

• Within State: 2–5 business days

• Across India: 3–10 business days

These timelines are estimates and are not guaranteed.

Shipping Charges

• Shipping charges may vary based on product weight, dimensions, destination, and vendor preferences.

• Any applicable shipping charges will be displayed during checkout.

• Vendors may offer free shipping on selected products or order values.

Tracking Information

• Tracking details will be provided to customers once the order is shipped, where applicable.

• Customers can track their orders through the provided tracking number and courier service.

Delivery Issues

If a shipment is delayed, lost, or damaged during transit:

• Customers should contact the vendor or platform support team as soon as possible.

• Vendors must cooperate in resolving shipping-related issues.

• Claims for damaged products may require supporting photos or documentation.

Failed Delivery Attempts

If delivery fails due to incorrect address information, customer unavailability, or refusal to accept the shipment:

• Additional shipping charges may apply for re-delivery.

• Vendors reserve the right to cancel the order after repeated failed delivery attempts.

Shipping Restrictions

Certain products may not be deliverable to specific locations due to courier limitations, legal restrictions, or service availability.

Vendor Compliance

Vendors are expected to maintain accurate shipping timelines and provide quality service. Repeated delays, shipment failures, or customer complaints may result in platform actions as per vendor policies.

Contact Support

For shipping-related questions or assistance, please contact our customer support team.

Email: support@innmela.com