Privacy Policy

Privacy Policy – INNMELA

Last Updated: March 2026

By accessing, browsing, or otherwise using the website www.innmela.com (“Website”), you agree to the terms of this Privacy Policy. Please read this policy carefully before using our services.

1. Introduction

INNMELA operates the website www.innmela.com and is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

In this policy, “User”, “You”, or “Customer” refers to any person or entity who:

  • Visits or browses the website
  • Registers an account
  • Places an order
  • Contacts INNMELA through any channel

2. Information We Collect

We may collect the following information from users:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order details
  • Payment information (processed securely via payment partners)

Non-Personal Information

  • IP address
  • Browser type and device information
  • Pages visited and browsing behavior
  • Cookies and usage data

Information is collected when you register, place orders, subscribe, contact support, or browse the website.

3. How We Use Your Information

INNMELA uses the collected information to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve website performance and user experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional communications (where permitted)

4. Payments

We currently support:

  • Cash on Delivery (COD)
  • Razorpay (online payments)

Online payments are processed through secure third-party payment gateways. INNMELA does not store your full card or banking details on its servers.

5. Communications and Marketing

By creating an account or placing an order, you consent to receive communications from INNMELA via:

  • Phone calls
  • SMS
  • Email
  • WhatsApp

These communications may include:

  • Order updates
  • Service notifications
  • Important account information
  • Promotional and marketing messages

Opt-Out:
You may unsubscribe from promotional communications at any time by:

  • Using the unsubscribe link in emails, or
  • Contacting us at support@innmela.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember user preferences
  • Analyze traffic and usage patterns
  • Improve overall user experience

You can disable cookies through your browser settings, though some features of the website may not function properly.

7. Product Information and Pricing

  • Prices shown on www.innmela.com at the time of order placement are applicable.
  • Prices and offers may change without prior notice.
  • Product images are for illustrative purposes only; actual products may vary slightly in color, size, or appearance.
  • Delivery charges and minimum order requirements (if any) may vary by product and will be shown at checkout.

8. Order Fulfilment

  • Orders are processed based on product availability and serviceable delivery areas.
  • If any product becomes unavailable or fails quality checks, it may be removed from the order and the invoice adjusted accordingly.
  • Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.

9. Data Security

INNMELA implements reasonable administrative, technical, and physical security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Services

We may use trusted third parties for:

  • Payment processing (e.g., Razorpay)
  • Delivery and logistics
  • Website analytics
  • Messaging services

These third parties have their own privacy policies governing the use of your information.

11. Children’s Privacy

INNMELA does not knowingly collect personal information from children under the age of 18. If you believe a child has provided personal data, please contact us and we will take appropriate action.

12. Changes to This Privacy Policy

INNMELA reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting on www.innmela.com. Users are encouraged to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

INNMELA
Website: www.innmela.com
Email: support@innmela.com