Return Policy

Return & Refund Policy

Return Eligibility

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 7 days of receiving the product.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with all original packaging, tags, manuals, and accessories.

  • A valid proof of purchase or order number is required.

  • The item must not be damaged due to misuse, negligence, or improper handling.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Customized or personalized products

  • Digital products and downloadable items

  • Gift cards

  • Products marked as "Non-Returnable"

  • Items damaged by the customer after delivery

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery. We may request photos or videos for verification.

Once verified, we will arrange a replacement, refund, or store credit as applicable.

Return Process

  1. Submit a return request through your account or contact customer support.

  2. Provide your order number and reason for the return.

  3. Once approved, return instructions will be shared.

  4. After receiving and inspecting the product, we will process the refund or replacement.

Refunds

  • Approved refunds will be processed to the original payment method.

  • Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

  • Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible, and the return process will apply instead.

Exchange Policy

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be issued.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Email: support@innmela.com