Seller & Vendor Policy
Effective Date: July 2026
Welcome to our marketplace. This Seller & Vendor Policy outlines the terms and conditions for all sellers and vendors using our platform. By registering as a seller, you agree to comply with this policy.
1. Eligibility
To sell on our platform, you must:
Be at least 18 years old.
Provide accurate business and personal information.
Submit valid identity and bank account details for verification.
Complete account verification, address verification, and verification as required by applicable government regulations.
Comply with all applicable local, state, and national laws.
2. Seller Account
Sellers are responsible for maintaining the confidentiality of their account credentials.
Any unauthorized use of an account must be reported immediately.
One seller may maintain only one account unless approved by the platform.
False or incomplete information, including failure to complete required verification processes, may result in account suspension or termination.
3. Product Listings
Sellers must ensure that:
All product information is accurate and up to date.
Images represent the actual product.
Prices, specifications, and descriptions are truthful.
Products are legal and safe for sale.
Products do not infringe any copyright, trademark, or intellectual property rights.
The platform reserves the right to remove any listing that violates these guidelines.
4. Prohibited Products
The following products are not permitted:
Illegal goods
Counterfeit or replica products
Stolen goods
Weapons and ammunition
Narcotics or illegal drugs
Tobacco or vaping products where prohibited
Alcohol where prohibited
Adult or obscene content
Hazardous materials
Expired food or medicines
Any item prohibited by applicable law
5. Pricing
Sellers are responsible for setting product prices.
Prices must include all applicable taxes where required by law.
Artificial price manipulation is prohibited.
The platform may remove listings with misleading pricing.
6. Inventory Management
Sellers must:
Maintain accurate stock levels.
Update inventory regularly.
Avoid selling out-of-stock products.
Process orders only when inventory is available.
Repeated order cancellations due to stock shortages may result in penalties.
7. Order Processing
Sellers are expected to:
Accept or reject orders promptly.
Pack products securely.
Ship orders within the specified processing time.
Provide accurate shipment details and tracking information.
Failure to ship on time may affect seller performance.
8. Shipping
Sellers are responsible for proper packaging.
Products must be shipped using approved shipping partners where applicable.
Shipping delays should be communicated to customers immediately.
9. Returns and Refunds
Sellers must:
Follow the platform's return and refund policy.
Respond to return requests within the specified timeframe.
Issue refunds for approved returns.
Cooperate during dispute resolution.
10. Product Quality
Sellers are responsible for ensuring that products:
Match their descriptions.
Are free from defects unless clearly stated.
Meet applicable safety standards.
Are genuine and authentic.
11. Customer Service
Sellers should:
Respond to customer inquiries promptly.
Maintain professional communication.
Resolve customer complaints fairly.
Avoid abusive or misleading behavior.
12. Seller Performance
The platform may monitor:
Order acceptance rate
Shipping performance
Cancellation rate
Customer ratings
Return rate
Policy compliance
Poor performance may result in warnings, penalties, or account suspension.
13. Fees and Payments
Sellers agree to pay applicable marketplace commissions and service fees.
Payments will be processed according to the platform's payment schedule.
The platform may withhold payments if fraud, policy violations, or incomplete verification/KYC requirements are suspected.
14. Taxes
Sellers are responsible for:
GST or other applicable tax compliance.
Issuing invoices where required.
Filing and paying taxes according to applicable laws.
15. Intellectual Property
Sellers must own or have permission to use:
Product images
Logos
Brand names
Product descriptions
The platform may remove content that infringes intellectual property rights.
16. Fraud Prevention
The following activities are strictly prohibited:
Fake orders
Fake reviews
Multiple seller accounts for manipulation
Misleading advertisements
Price manipulation
Fraudulent transactions
17. Suspension and Termination
The platform may suspend or permanently terminate seller accounts for:
Policy violations
Fraudulent activities
Repeated customer complaints
Sale of prohibited products
Legal or regulatory violations
Failure to complete mandatory account verification, address verification, or KYC requirements as per government regulations
18. Limitation of Liability
The platform acts only as an online marketplace connecting buyers and sellers. Sellers are solely responsible for the products they list, sell, ship, and support.
19. Policy Updates
This policy may be updated from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy.
20. Contact
For questions regarding this Seller & Vendor Policy, please contact.
INNMELA
Website: www.innmela.com
Email: support@innmela.com